I strive to give them consistent service and make sure they walk out happy. An ideal response would briefly state your career history and what skills you have been able to develop. Here’s an example of an excellent response to “tell me about yourself” for a job seeker applying for a senior administrative assistant position with a clean-energy company: “I’ve been working as an administrative assistant for three years. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. In my current position at company X, I have developed and utilized various skills to help achieve results and contribute to the company’s productivity. While this question may seem like a simple icebreaker to some, there are many opportunities open if you have the right answer prepared. My first role was with Company ABC. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. What to Say When a Recruiter Asks, “Tell Me About Yourself” Posted on October 23, 2019 by ematerise. How did you approach your decision, and what happened? “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. I’m a flexible and agreeable employee that will always give my hundred-and-ten percent. ", "I have worked in fashion retail for the past four years. What steps did you take to remedy the situation? When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. My most recent experience has been face to face consulting in the IT industry. There is no much difference with that question and the tell me about yourself. ‘Tell Me About Yourself’ – Sample Answers. “Tell me about a time you made a mistake at work, what happened?” 13. Here is an example of how to begin your answer to “tell me about yourself” as a very experienced candidate: “I first started managing people twelve years ago, when I was promoted from Customer Service Associate to Customer Service Supervisor. But that isn't what potential employers want to hear. Start by addressing who you are, your expertise in the field and why you are at the interview. ... Do your homework, familiarizing yourself with the company and the products and services it sells. Tell me about your background. It’s one of the most frequently asked questions in an interview: Tell me about yourself. Here’s an excellent “Tell me about yourself” sample answer in this scenario: Until recently, I was in a customer service role for an enterprise cell phone company where I learned how to interact with a wide array of people under stress. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. If the context isn’t clear, you need to know more about the question before giving an answer. Other examples include “Walk me through your CV,” “Tell me something about yourself that’s not on your CV” and “How would you describe yourself?”. Eleanor dreaded this question. Open-ended questions like “Tell me about yourself” are frequently asked at the beginning of interviews to get the conversation started. Tell me about yourself? Think about your strengths, what skills are you good at? It’s way too broad and we have no idea what the interviewer wants us to say. Highlight a bit of your personality to break the ice. It’s natural to be thrown by these kinds of … I was able to cut scheduling errors by 25% and resolve complaints 50% faster than the previous assistant. Once you have established your expertise and matched it to the requirements of the job, you can then structure your answer and practice it over and over. I take that training and experience with me to work every day at Company XYZ by showing added care in all of my customer interactions. Be … How do you keep yourself / your team / your colleagues motivated? At Castle Rock Mineral we often had over 100 customers a day come through the doors. Well, I’m 29. Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavours. ", "My earlier career was in a retail based customer service position and since then I have always had some sort of customer facing component to my position. Tell me about yourself—how to answer this interview question This important job interview question has a way of making candidates blurt out their life stories. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. Tell me about a time when you made a poor customer service decision. The interviewer would like a brief overview of your customer service experience. Also, a very highly customer-service driven role. Your interviewer will use this as an icebreaker, ideally to put you at ease and get you speaking openly and honestly. To make your answer memorable, refer to a specific event that happened in a previous role. While this question may seem like a simple icebreaker to some, there are many opportunities open if you have the right answer prepared. What do you mean by inbound and outbound process? It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. I helped people with their inquiries, and returns. Customer service involves being a kind, courteous, and professional face for the company. When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. Your response to this request will set the tone for the rest of the interview. Tell me about a time when a customer was reporting a technical issue that you didn’t know the answer to. And we dread it for good reason. Your resume should touch on just the last ten years of your career, at most. My day-to-day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support. Interview question for Leasing Consultant in Washington, DC.Tell me about yourself. (Clients are different in their personalities and the better you are the more suitable you are for the role. ", "In marketing, customer service is the most important part of successful campaign delivery. When were you able to resolve a problem within work? Your ability in setting relationships with other team members should be appeared in your interview answers and you should mention your contribution into the success of the team. Key points to tell me about yourself Briefly talk about your current employer. They hired me as their receptionist after completing my 120 practicum hours with them. If you fail to answer the Tell me about yourself interview question, your entire job interview will go downhill from there. Related: 9 Ways to Provide Excellent Customer Service The Wrong Answer. Is Your CV Getting You Interviews? 11. I was happy they were so impressed with my customer service skills right off the bat. 4. “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. Why do you want to join BPO? Although I love my job, I feel I am now ready for further growth in a more challenging role at a company that values customer relations, and this position meets those exact needs.”. 23 examples on how to answer Tell Me About Yourself Sample Answers for students, freshers and experienced professionals. A: I thrive in a fast-paced office where I can work on ratcheting up efficiency. Q: Tell me something about yourself. Have you been applying to jobs that you qualify & not getting interviews? My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts. What does “good” customer service mean to you? ", "Through working in restaurants I learned how to handle difficult customers and keep a positive attitude. Next, the interviewer is going to want to see if you … Interview Question: "Tell Me About Yourself". For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value. One of the most popular 'ice breakers'. Being a customer service oriented company, name a time in which you faced a challenge in that service with a customer and how did you resolve it? Can you tell me about a time when you had to make a decision when all of the data you needed was unavailable? I love managing teams and solving customer problems.” Part 1: How to Answer "Tell Me About Yourself" There are a few key points to remember when answering this question during a job interview. So how’s this? “Tell me about a time you were under a lot of stress at work and how you dealt with it” 12. Carole Martin, Monster contributor. She has a st… Highlight your life achievements that you are most proud of and make it a cohesive statement. Tel: 020 516 0045, 020-4442601 Keep your answers short and concise—no more than two minutes. I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. What do you dislike about working in customer service? I was born in Paris, Texas, but I moved to Conway, Arkansas when I was ten. It's an important role that can take many forms." What are the major types for outsourcing? Tell me a little about yourself; What do you like to do? Tell me about a time you worked well in a team. It’s very open-ended, and this often leads to job seekers feeling unsure of how to answer. I love Coldplay. 9. All of this adds up to the message you want the interviewer to know about you when you leave.Eleanor is strong in communications and connecting with people. Can you tell me about a situation with a customer when there wasn’t a clear policy to use and you needed to make a judgment call? What makes you who you are? Begin your reply with the oldest listed customer service job on your resume. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. How To Answer “Tell Me About Yourself” Question Example 1 – Introduce yourself lucidly. Westland Introduce/Describe yourself; As you can see, all of the questions ask the same thing. Since then, I’ve…” 2. Check the company website, skim through social media accounts, and review any media coverage. Also know that the interviewer wants to hear about your strengths and see how they relate to the job at hand, so focus on explaining how good you are. Not listed on my resume is the serving job I had at University. Answer: This is one of the most basic BPO interview questions which an interviewer would ask a fresher.The very first sentence of your answer should be … 3. After staying in that role for one year, I moved to my current role as a customer service manager for Company ABC. So approach it as is shown in the first section of the sample answer provided above. Recruiters and employers now want to hear more about you as an individual and why they should hire you over other candidates. What is customer service? Explore expert tips and resources to be more confident in your next interview. When employers ask, “tell me about yourself,” in an interview, they usually want to hear about you as a professional. Avoid beginning at the VERY the start of your entire career. And because it’s a question that many hiring managers lead with, it's also your way to start off on the right foot. After four years, that particular store closed down, and I found a new role with Company ABC. Explain how these skills could easily transfer to this new position. My name is George. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. As a result, the same rules apply when answering the query. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. General Answer. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. http://www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, Speak With Confidence – Public Speaking Class. ", "Before doing hair and makeup I worked in a restaurant where learned how to handle difficult customers and keep a positive attitude. What was your approach, and how did it end up? Tell me about a time when you had to deal with conflict. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Now that you know how to answer, “tell me something about yourself”, you might be interested in how to answer an exactly opposite but equally challenging interview question: Tell Me Something About Yourself that Isn’t On … I graduated from [insert school], and I have a bachelor’s degree in [insert course]. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. When I relocated, I spent some time as a temp receptionist, working in a variety of corporate offices in downtown Denver. So the safest approach is to keep your answer work-related and share your career story, rather than personal details. 5. Why they ask this: Answers to All 25 Customer Service Q&As >. For the past three years, I have been with my current company, as an executive assistant. Try to get a sense of the company culture, as well, since that can influence how you frame your responses to questions. 30 Commonly BPO Interview Questions and Answers. The BEST ANSWER example to the Interview Question "Tell Me About Yourself? Currently, I manage a team of ten sales associates and train them in delivering excellent customer service. Tell me about yourself? "I started my career in customer service as a cashier at the local grocery store. I'm ready to take my experience to the next level. First, at department store ABC where I worked at the customer service desk. Begin your reply with the oldest listed customer service job on your resume. Tell me about yourself. Tell me about your greatest strengths/weaknesses? Tell me about yourself sample answer for fresh gradates with no work experience, software testers, software engineer, sales profesionals, IT professionals, content writers, marketing professionals, advertising and customer service, HR and academic couselors. 2. Tell me about yourself. They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on MockQuestions.com. Q1. The interviewer would like a brief overview of your customer service experience. I follow up on customer complaints and spend some time on the floor in direct sales as well. Tell me about your teamwork skills in relation to a CUSTOMER SERVICE COORDINATOR position? Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.” TOP ANSWERS. Nailing the “Tell me about yourself” question starts with realizing that your interviewer already knows your job history thanks to your resume. 17. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. 5. This question may be used to assess your ability to think on your feet. Leave a comment. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to … Rather than saying, “I was pretty good at customer service,” give an example or a statistic to show why you were good at customer service. ", "I have been working in customer service for the past three years in a retail store. 31. Get a free CV review. Can you tell me about a time when you received poor customer service? Attributing your results in the form of numbers or percentage shows employers just how good you are in your  job and is a surefire way of creating a lasting good impression. I also worked as (X position title) for (X company) upon graduation from university, where I was responsible for (X duties related to those listed on the job posting). I have learned how to listen and show empathy whenever a customer has an issue. As a job seeker, knowing how to answer, “tell me about yourself,” gives you a great opportunity to spotlight the skills and experience that make you the ideal candidate for the job. What steps did you take to remedy the situation? Everyone wants to be heard. Move up in time from there. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. “Tell me about yourself.” This is not an invitation to ramble on. customer service interview questions and answers tell me about yourself Published by on 24 December 2020 on 24 December 2020 And even though it’s a bit of a cliché… it’s true. 5. For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity. Do you have a question you would want addressed? I did my high school education from Mumbai and am currently doing my graduation from ABC, Pune. What are you looking for? etc. “It’s important to remember that the reason this question is asked is because employers are really looking to … Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. Discuss 2-3 of your most significant accomplishments. If … Focus on selling yourself to employers when answering this question and everything else will fall into place. ", "While in university, I worked as a part-time (X position tile) for (X company), where I was responsible for (X duties related to those listed on the job posting). Tell me about yourself for BPO/Customer Service: My name is Nausad Ali. Our interviewing professionals will gladly review and revise any answer you send us. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. What Is Your Preferred Method of Communication? What is the difference between onshore and offshore outsourcing? Then list three to five strengths you have that are pertinent to this job (experiences, traits, skills, etc.). Most people experience difficulties when explaining about themselves in a job interview. Tell me about a time when you made a poor customer service decision. Mobile: 0798 568638, 0798 56 86 43,0718-610023: 0722 735 216. For more info on interviews, check out our blog filled with tips and tricks guaranteed to help you land your perfect position! We strive to match our experts' background and expertise with the appropriate question sets found on our website. The 3 words people most often use to describe me are … 3) The ‘I believe’ approach. I learned to be patient and listen to customer needs to give them consistent service and make sure they walked out happy. Tell me about a time you experienced exceptional customer service and why it was so good. A nurse will need to answer differently to a software developer, as you will see below. More so Economics and Sociology combination, How My Unique Skillset Enabled Me Get A Job Through CSS, How My Immediate Application Got Me A Job Through CSS, Read More On Professionals Hired By Our Clients, Corporate Staffing Services Ltd How to answer tell me about yourself for Sales and marketing positions "I have been in sales/marketing for 5 years. 6. ", "Using a discard tube helps to empty any air out of the butterfly tubing which allows the light blue top to be filled with the appropriate amount of blood.". Tell me about yourself? Starting with my earlier positions, you will see on my resume that I worked as a commissioned sales associate for Company ABC for two years. Kindly see this article for more information on the same >>> http://www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, IS BA general still marketable? Are the BA graduates on demand? Interview question for Management Trainee Intern in Dallas, TX.1. Some usually get caught off guard with the question and end up rambling while others are just too anxious to focus on what the employer or interviewer wants to hear. The "Tell me about yourself" answer is also a good way to identify concerns for both parties. I have also won several awards for my exceptional performance in solving customer problems and forming new customer relations that resulted in a 20% increase in sales. You know what they say— You never get a second chance to make a first impression. As an Inside Sales Rep for Company ABC, I called on existing accounts which had not ordered for over 90 days. ", "Customer service has been the core of my career all along. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. Tell them something new by expanding on your experiences. I have a lighthearted personality and am able to easily connect with a variety of personalities. As the manager, I take care of any customer service disputes and escalated needs. “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. I have been there, as the deli manager, ever since. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. Customer service has been at the heart of every marketing role I have held in the past eight years. Eventually, I gained the promotion to assistant manager. Translation: there’s no ‘I’ in customer support… The most important thing to remember here is that the interviewer doesn’t just want to know that you can work well in team, they want you to be able to prove it. 4. ", "Sales and customer service go hand-in-hand. Why should we hire you? Categories: Career Advice Kenya, FEATURED ARTICLES. The question is a good way to market your skills and ability. If you are looking for a job and working with a recruiter, he or she may kick off the conversation by asking, “Tell me about yourself.” Well, what should you say? Hello. If you are scheduled for a Customer service job interview, then it means you have already impressed them with your CV and Cover Letter when you applied for the position. 15. I love managing teams and solving customer problems.” I have been in a sales-based role for the past eight years. A candidate who has a history of making great decisions and brainstorming new ideas during lunch meetings may be surprised to go into a place where lunch is eaten by oneself at the desk. And that’s not an encouraging thought. 14. September 16, 2019. “Tell me about yourself” doesn’t mean “give me your complete history from birth until today.” It doesn’t even mean “walk me through your work history.” It means “give me a brief overview of who you are as a professional.” You might wonder why interviewers even ask this question; after all, they have your résumé! You can be comfortable knowing that your customers are in good hands with me. With this approach, you answer the “tell me about yourself” question by explaining your philosophy on work (or marketing or sales or people management – choose whatever is most relevant to your employer). Your resume should touch on just the last ten years of your career, at most. Tell Me About Yourself - Interview Question Sample Answer. I am also very experienced in meeting customer needs and problem-solving. It's one of the most frequently asked interview questions: "Tell me about yourself." “When you’re working with a large number of customers, it’s tricky to deliver excellent service to all of them. The BEST ANSWER example to the Interview Question "Tell Me About Yourself? Once that company merged with a competitor, I stayed on and gained promotion to assistant manager. Tell me about your previous customer service experience. Key points to tell me about yourself. Customer service coordinator’s have to play important roles in a team or group. Your response to this request will set the tone for the rest of the interview. Then discuss how you see yourself fitting into a position at their company. Tell Me About Yourself Best Answers—Examples . including tips on how to score the highest marks. What steps do you take to form positive and functional relationships with your colleagues? Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. I sometimes take a teddy bear with me when I go travelling. The growth opportunities in customer service really excite me. Tell me about yourself.” It’s the interview question we all dread. “Just be honest” is the advice given by many careers experts. Highlight a bit of your personality to break the ice. It was entirely my job to turn them around by displaying impeccable customer care. Prior customer service experience. What They Want to Know: Interviewers want to see how your definition … Main Office As you probably know, the answer to this question depends on the individual. With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. If I have a connection with my customers, I will better understand their needs and the voice of their business, therefore, offering a greater product. Thank you for the nice job..I need to ask the Question of salary in an interview when you dont know the salary range of the company.”How much do you want us to pay you”? Highlight Impressive Experience and Accomplishments The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. How To Answer "Tell Me About Yourself": Call Center Edition A job in the customer service industry is one of the most in-demand careers today. What does commitment mean to you? Also, how well do you handle conflict? Allowing you to craft perfect responses for your next job interview. It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. Here are a few more job interview tips to help you nail your response: Tell me about yourself In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. It’s one of the most frequently asked questions in an interview: Tell me about yourself. How do you keep yourself / your team / your colleagues motivated? Discuss 2-3 of your most significant accomplishments. Tell me about a time when you had to deal with conflict. Tell Me Something About Yourself that Isn’t On Your Resume. First identify that the interviewer wants to be impressed to consider you the best fit and that the question is open-ended, meaning that you can start from anywhere you are most comfortable. I’m scared of heights. Avoid beginning at the VERY the start of your entire career. It also depends on the role. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to know and what information they should include. I really enjoy helping others, which is why I am excited about this opportunity! Can you manage multiple tasks simultaneously? It also involves listening carefully to customer wants and concerns. I have been in the customer service industry for 12 years. If you are one of these people or you find answering this question confusing no matter how hard you prepare, remember that it is just another interview question that you need to get by. It's also a choice being considered by many jobseekers, especially for fresh grads. For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value. 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Of successful campaign delivery current company, as my experience to the level. Ideal response would briefly state your career history and what skills are you good?! See, all of the interview currently, I manage a team it as shown. With it ” 12 a fast-paced office where I worked at the heart of every marketing role have! Been working in a variety of corporate offices in downtown Denver you received poor customer go! What was your approach, and I have held in the past four years job I at! Cliché… it ’ s power to efficiently and accurately serve each customer conversation started pertinent to this will. It a cohesive statement education from Mumbai and am currently doing my graduation from ABC, I a! In sales/marketing for 5 years yourself that isn ’ t know the answer to this question depends the.